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I enjoy an eclectic professional history because I have always had two important goals in mind when making career decisions: (1) the job must enhance, never take away from, my responsibility to my family, and (2) I must be able to be proud of the work I do. I am pleased to say that I have been able to achieve these goals and that my experiences have enriched my life and the lives of many, many others.

Profile Summary:
World Class Editor!! Del Mar, CA
More About Me
Cooking, travel, camping, music, roller coasters, skydiving, parties, movies
Work Experience:
Customer Service Representative
May 2007-Current The Hartford, Santee, CA
Provided excellent customer support to members of AARP through its insurance program with the Hartford Insurance Group at a busy inbound call center.
Utilized Internet-based software programs to make changes, provide documentation, accept payments, and upkeep client electronic files.

Office Assistant
Dec. 2004-November 2005 Dr. Sara Frampton Ph.D. and Alliance Resources, Del Mar, CA
Provided office support to special education consultants and advocates, including high volume phone traffic, scheduling, written correspondence, and records maintenance.

Teacher Assistant
Sept. 2004-Dec. 2004 TERI, Inc., Oceanside, CA
Provided one to one education and supervision to autistic students in a non-public special education school

Mental Health Patients’ Rights Advocate/Civil Rights Coordinator
Sept. 2002-August 2004 Tulare County Health and Human Services Agency, Visalia, CA
Responded to high volume telephone inquiries for assistance, complaints, and information
Civil Rights Coordinator and Customer Service/Client Advocate for Health and Human Services Agency Consumers
Mental Health Patient's Rights Advocate duties as defined by Title 9 of California Code of Regulations

Patients’ Rights Advocate/Administrative Assistant
Jan 2002-Aug 2002 Fresno County Patients’ Rights Advocate Office, Fresno, CA
Performed Administrative Assistant duties, including responding to high volume telephone inquiries for assistance, complaints, and information
Mental Health Patient's Rights Advocate duties as defined by Title 9 of California Code of Regulations


Family Advocate
1999-2001 Sutter Counseling Center, Sacramento, CA
Provided resources and support to consumers and their families

Recreation Assistant/Mental Health Services Counselor
Jan 1998-Dec 1999 American River Behavioral Health Center (Formerly, Eskaton American River Manor), Carmichae
Education:
60 Semester units in General Education completed at American River College, Sacramento, CA
10 semester units in General Education completed at San Diego Mesa College, San Diego, CA
Trained through Tulare County HHSA Educational program in Access, Excel, and Powerpoint
Service Excellence Train the Trainer Course
Organizations / Affilations:
California Mental Health Patients' Rights Advocate, Board Member, Central Valley representative

Member Toastmasters International, Revelliers club, Sacramento CTM level
Darlene Harston is located in Del Mar, CA and has the following skills: World Class Editor!!
Writing / Journalism
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My Skills

World Class Editor!!

Category: Writing / Journalism
Description
Commitment to excellent written projects through research, organization, editing, and the most impressive style.
Relevant Education / Credentials
14 years professional experience working in social service and customer service positions including office administration, direct care, advocacy, legal research and representation, training, oral presentations, creation and distribution of resources to the community, outreach, and referrals
Years Experience: 14