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I have 7 years of experience with Windows System Administration skills in Aurora, CO. I also have 4 years of experience with Exchange Administrator skills, 16 years of experience with Computer Support Specialist skills all of which I also do in the Aurora, CO area.
My education and credentials include Air Force Network Management Course, graduated May 2002, 94% average (25 Semester Units) Only 3 credits required to receive my AS:Information Systems Technology MCP MCITP: Server 2008 Administrator MCTS: SharePoint 2010 Configuration CompTIA Security+ CompTIA Network+ CompTIA A+ ITIL V3 Foundations DoD 8570 IA Tech 2.

Profile Summary:
Windows System Administration Aurora, CO
Exchange Administrator Aurora, CO
Computer Support Specialist Aurora, CO
Telecommunications Technician/Administrator Aurora, CO
Superior Customer Service Aurora, CO
Computer and Network Security Aurora, CO
More About Me
Computers, Movies, Martial Arts, Fencing (Sword fighting), Camping, Playing with my Children, Medieval Reinactment
Work Experience:
Colorado Air National Guard, 140th Communications Flt, Buckley AFB, CO
09/2005 – Present
Title: Network and Computer System Administrator

Verizon Business (Subcontracted through Hartwell Global), Greenwood Village, CO
Kaiser Permanente Contract
09/2010 – 03/2011
Title: Technical Specialist (Telecommunications and Network Technician)

AVAYA Global Services Delivery Branch, Highlands Ranch, CO 04/2007 – 03/2010
Title: Senior Telecommunications Field Service Technician
Dates: 04/2007 – 03/2010
Qwest Communications CCT Contract, Denver, CO
Title: Dedicated Telecommunications Technician
Contract Dates: 06/2007 – 06/2008

AVAYA Government (Federal) Solutions Branch 06/2003 – 04/2007
ADF Phone Shop (on contract support to AT&T), Aerospace Data Facility, Buckley AFB, CO
Title: Dedicated Telecommunications Technician/Administrator
Contract Dates: 09/2005 – 04/2007
NWCSE Phone Shop (on contract support to AT&T), Onizuka AS, Sunnyvale, CA
Title: Dedicated Telecommunications Technician/Administrator
Contract Dates: 06/2003 – 09/2005

California Air National Guard, 149th CBCS, North Highlands ANGS, CA 03/2001 - 09/2005
Title: Network and Computer System Administrator

United States Air Force - 380th ECS
Al Dhafra Air Base, Abu Dhabi United Arab Emirates
9/2002 - 4/2003
Title: Telecommunications Operator

TEKSystems / EDS - NMCI Information Strike Force, NAS Lemoore, CA US
8/2002 - 9/2002
Title: Computer Support Specialist

United States Air Force - 129th Comm Flt, Moffett Federal Airfield, CA US
10/2001 - 2/2002
Title: Computer Support Specialist

Zeta - IDT
Morgan Hill, CA US
2/2001 - 7/2001
Title: Junior Electronics Technician - DF Systems

United States Air Force - 7th Bomb Wing MOC, Dyess AFB, TX US
12/1998 - 2/2001
Title: Maintenance Operations Controller

United States Air Force - 7th CRS
Dyess AFB, TX US
3/1995 - 12/1998
Title: Electronics Technician - RF/Avionic Systems
Community College of the Air Force, Maxwell AFB, AL – A.S. in Information Systems Technology, anticipated graduation date Spring 2012
Air Force Network Management Training, Keesler AFB, MS – Vocation Training, graduated in May 2002 with a 94% average
LeaderQuest, Centennial, CO - ITIL V3 Foundations Course, Microsoft SharePoint 2010 Configuration Course
Organizations / Affilations:
Colorado SharePoint User Group (COSPUG)
Colorado Air National Guard Member (Reservist)
California Air National Guard (former member)
Communication Workers of America (CWA) - Former Member
USAA Member
Society for Creative Anachronism (SCA)
David Patrick is located in Aurora, CO and has the following skills: Windows System Administration, Exchange Administrator, Computer Support Specialist, Telecommunications Technician/Administrator, Superior Customer Service, Computer and Network Security
Computers / IT, Communications
Similar Skillwho Members
My Skills

Windows System Administration

Category: Computers / IT
Windows System Admin in the Air National Guard as a Reservist since 2002. Strong technical background and experience with Telephony. Dedicated to excellent customer service.
•Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
•Perform data backups and disaster recovery operations.
•Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
•Plan, coordinate, and implement network security measures to protect data, software, and hardware.
•Configure, monitor, and maintain email applications or virus protection software.
•Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
•Load computer tapes and disks, and install software and printer paper or forms.
•Design, configure, and test computer hardware, networking software and operating system software.
•Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
•Confer with network users about how to solve existing system problems.
Relevant Education / Credentials
Air Force Network Management Course, graduated May 2002, 94% average (25 Semester Units) Only 3 credits required to receive my AS:Information Systems Technology MCP MCITP: Server 2008 Administrator MCTS: SharePoint 2010 Configuration CompTIA Security+ CompTIA Network+ CompTIA A+ ITIL V3 Foundations DoD 8570 IA Tech 2
Years Experience: 7

Exchange Administrator

Category: Computers / IT
Adding/Removing users, administering accounts and size limits. Did this duty as a Reservist in the ANG until the Air Force started to centrally manage and maintain Exchange at the NOSC level.
Responsible for planning, testing, tuning, configuration and setup of Microsoft Exchange 2003/07/2010 architecture as well as supporting common email client applications.
Relevant Education / Credentials
Exchange Administrator in the Air National Guard from 2001 to 2008.
Years Experience: 4

Computer Support Specialist

Category: Computers / IT
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
•Oversee the daily performance of computer systems.
•Answer user inquiries regarding computer software or hardware operation to resolve problems.
•Enter commands and observe system functioning to verify correct operations and detect errors.
•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
•Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
•Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
•Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
•Refer major hardware or software problems or defective products to vendors or technicians for service.
•Develop training materials and procedures, or train users in the proper use of hardware or software.
•Confer with staff, users, and management to establish requirements for new systems or modifications
Relevant Education / Credentials
CompTIA A+
Years Experience: 16

Telecommunications Technician/Administrator

Category: Computers / IT
I was an Avaya PBX/Phone technician for 8 years, and spent 5 years of that time handing PBX administration as well. I also spent 3 years as a telecommunications system operator/technician in the Air National Guard. I also have experience with basic level configuration of Cisco routers and switches.
Set-up, rearrange, or remove switching and dialing equipment used in central offices. Service or repair telephones and other communication equipment on customers' property. May install equipment in new locations or install wiring and telephone jacks in buildings under construction.
•Note differences in wire and cable colors so that work can be performed correctly.
•Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
•Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
•Drive crew trucks to and from work areas.
•Inspect equipment on a regular basis in order to ensure proper functioning.
•Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
•Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
•Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
•Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
•Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
Relevant Education / Credentials
Avaya Certified Associate(ACA) for IP Telephony Avaya Certified Associate(ACA) for Modular Messaging CompTIA Network+
Years Experience: 9

Superior Customer Service

Category: Communications
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Instructing — Teaching others how to do something.
Relevant Education / Credentials
ITIL V3 Foundations CompTIA A+
Years Experience: 20

Computer and Network Security

Category: Computers / IT
Plan, coordinate, and implement security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
•Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.
•Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
•Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.
•Monitor use of data files and regulate access to safeguard information in computer files.
•Monitor current reports of computer viruses to determine when to update virus protection systems.
•Modify computer security files to incorporate new software, correct errors, or change individual access status.
•Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.
•Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
•Train users and promote security awareness to ensure system security and to improve server and network efficiency.
•Coordinate implementation of computer system plan with establishment personnel and outside vendors.
Relevant Education / Credentials
DoD Top Secret/SSBI Clearance DoD 8570 IA Tech 2 CompTIA Security+ Air Force Information Assurance Training Air Force Information Protection Training Formerly certified as a Classified Courier Formerly a COMSEC Courier
Years Experience: 2