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Mike McCarthy originally hailed from the bustling North Los Angeles area and more specifically, Burbank which is nestled in the east San Fernando Valley.

Mike and his family moved to Silicon Valley in 1975 where he spent the next five years working in financial lending for Transamerica Corporation. In late 1979 Mike jumped headlong into the technology arena with his first technology management position as head of Computer Operations for ADP Dealer Services in Santa Clara, California while working on his BS degree in Information Management.

Throughout his career Mike became well-rounded in all areas of technology including application programming, relational database design and support, hardware support, data communications, networking, customer service, IT management and project management. Mike has received awards for his quality leadership skills in attracting and retaining the best professionals in the industry. Mike has lead technical teams in MIS, IT Support, Operations (NOC), Customer Support, Customer Service, Call Center, Software Development, Q&A, Technical Writing, and Software Release.

Mike has developed and mentored quality teams of up to 75 indirect contributors and 5 direct) supporting over 4,500 customers world-wide in a number of industries including Manufacturing, oftware Development, Application Service Provider (ASP), Specialty Services, and Biotechnology.

Among the most notable companies were ADP, Altos Computers (now known as Acer), Cadence Design Systems, and Genentech.

After 15 years in IT management, and over 20 years in Information Technology and Management Information Systems, Mike and his family relocated to Phoenix, Arizona. In 2002 Mike began his own technology consulting company specializing in technology support for residential, home office, small
office and small to medium businesses.

In 2008 ITC went from a sole partnership to a Limited Liability Company.

Profile Summary:
Telephone and Remote Desktop Support Glendale, AZ
In-Lab Support (local) Glendale, AZ
More About Me
Work Experience:
Mike McCarthy

Technology Consultant
* Technical support for residential, SOHO and SMB customers supporting all aspects of technology including system acquisitions, moves, integration and installations, network installations, PC and WAN/LAN support, OS, Microsoft Office suites, and specialty software. Implemented refurbish system program drastically increasing computer life-cycle and reducing overhead costs associated with replacement technology for, Residential Automotive dealerships
Custom home builders and home improvement companies Doctors and Dental offices Property Management companies Home office/small office companies West valley Fire Departments

Customer Support Director
* Developed and staffed Customer Relationship organization for local ASP
* Provided leadership, skills development, mentoring, individual coaching and goal setting of internal customer support organization consisting of 4 direct reports
* Successfully provided critical first contact team to manage client accounts and provide monthly performance statistics per client SLA
* Resulted in increased client satisfaction and improved client relationships

Customer Support Manager
* Developed and staffed Customer Support organization with inbound Call Center (NOC) for local ASP
* Provided leadership, skills development, mentoring, individual coaching and goal setting of internal customer support organization consisting of 10 direct reports
* Successfully provided critical interface needed between the client and Operations through 24/7 coverage
* Resulted in increased Operations team focus as well as improved client relationships

Y2K Consultant
* Recruited by Matrix Consulting to perform critical Year 2000 system evaluation and resolution on all campuses, automotive shops and classroom PCs
* Completed contract one week prior to year-end
* Analysis onsite New Years day showed no computers were impacted by year rollover

Manager, Technical Writing and Product Dist
Organizations / Affilations:
Mike McCarthy is located in Glendale, AZ and has the following skills: Telephone and Remote Desktop Support, In-Lab Support (local)
Computers / IT, Technology, Services
Similar Skillwho Members
My Skills

Telephone and Remote Desktop Support

Category: Computers / IT
- Locate and remove all viruses and parasites.
- Check for, and repair, disk errors.
- Resolve MBR and MFT issues.
- Remove all TEMP and Temproary Internet files and cookies.
- Optimize internal hard drive.
- Optimize Internet connection.
- Optimize System Registry.
- Locate, remove or shutdown non-essentail programs and processes running in the background.
- Install FREE virus and parasite protection if needed.
- Troubleshoot cabled and wireless issues.
- Resolve connectivity problems.
- Install and setup home or office wireless network.
- Setup network- shared documents, folders, printers, and devices.
- Install wirless security and encryption (where needed).
- Install and setup Internet connectivity (DSL, Cabled, Broadband Wireless).
- Download and install all outstanding system updates.
- Reinstal device drivers.
- Reinstall applications (where feasible and available).
- Assist with installation and setup of softwarefirewalls.
Relevant Education / Credentials
Years Experience: 30

In-Lab Support (local)

Category: Computers / IT
- Replace or upgrade memory.
- Replace or upgrade internal hard drive(s).
- Replace system Motherboard.
- Replace or upgrade Central Processing Unit (AMD or Intel CPU chip).
- Repair or replace laptop DC power receptacle.
- Replace desktop power supply.
- Replace or upgrade cabinet or case cooling fans.
- Remove internal hard drive for evaluation.
- High level or low level data search and discovery.
- Recover data (100% success depends on how quickly the problem is addressed).
- Repartition (if necessary) and reformat internal hard drive.
- Reinstall operating system (recovery CD or recovery partition required).
- Optimize internal hard drive.
- Assist with installation and setup of hardware firewalls, VPN, routers and switches.
Relevant Education / Credentials
Years Experience: 30