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Dinshaw Challa

I have 8 years of experience with System Administrator skills in Port Hadlock, WA. I also have 8 years of experience with IT Manager skills, 8 years of experience with Project Manager skills all of which I also do in the Port Hadlock, WA area.

Profile Summary:
System Administrator Port Hadlock, WA
IT Manager Port Hadlock, WA
Project Manager Port Hadlock, WA
My Skills

System Administrator

Category: Computers / IT
Provided Windows System Administration.
Administered windows server (2000, 2003, 2008).
Installation and Configuration.
Active Directory Management.
Configured and Managed virtual servers and applications using Hyper-V.
Data Backup and recovery of servers, using backup restore utilities and Ghosting (drive imaging).
Management of updates and hot-fixes.
Disaster recovery planning.
Administered Microsoft Exchange
Configured and managed Email services on MS Exchange 2003 and 2007 servers.
Administered local area and wide area networks.
Administered IT infrastructure (wiring, (switches, routers-Cisco Family), frame relay circuits etc.).
Managed computer/network Security.
Managed TCP/IP layout, DNS, DHCP and VLAN configuration
Relevant Education / Credentials
Years Experience: 8

IT Manager

Category: Computers / IT
Field Support / Help-desk IT Manager - 10 + years experience
Managed Technical Support/Internal Consulting function and provided 2nd level support
Managed IT and support personnel, including training, mentoring and performance appraisals of all the technicians and administrative staff.
Managed deployment projects of various operating systems (Windows 2000, Windows XP, Windows 7) and applications like Office-(2000, XP, 2003, 2007, 2010), and other internal applications.
Designed and documented IT infrastructure layout for various locations including data centers.
Developed disaster recovery & business continuity plans.
Managed IT budgets to conform with district and corporate P&L goals.
Managed repair costs by implementing proactive troubleshooting strategies, thus reducing repair cost for all IT equipment.
Managed IT processes using ITIL principles.
Technician SLA management. Increased tech performance SLA by 10% from 85% to 95% acceptance level
QIP Analysis
Root cause analysis with documented action plans to resolve issues.
Managed communications and negotiations with internal management and external customers to conform with customer needs corporate mandates.
Hardware Support - 10 + years experience
10+years of experience in providing following hardware support:
Desktop & Laptop support, Printer & Scanner support, Wireless devices including wireless access points, wireless routers, RF scanners, wireless phones and other network equipment support.
Software Support - 10 + years experience
10+years of experience in providing following software support:
Microsoft Windows( 98, 2000, XP, Vista, 7), Microsoft Windows Server(2000, 2003, 2008 – Active Directory), Microsoft Office- all versions( Word, Excel, PowerPoint, MS Access, Outlook, Publisher), MS SQL, Visio, Project, Citrix, MS Share-Point, Adobe Acrobat, Front-Page, Dreamweaver, Auto-CAD, HTML & PHP, Linux(SUSE), Remote desktop support (Netop, PC-Anywhere, Go To Assist, Log
Relevant Education / Credentials
Years Experience: 8

Project Manager

Category: Computers / IT
Implemented Lean Six Sigma methodologies to improve processes to gain efficiency and reduce cost. One milestone that was achieved was 70% increase in productivity, and 50% reduction in overtime cost. This was done by analyzing the workload over a period of time, and then spreading the work hours of technicians, and tweaking the way technicians received work This streamline method improved tech efficiency.
Developed Visio and AutoCAD drawings to map IT infrastructure (LAN, servers and workstations) for various sites including data centers for a large operation for inventory, disaster recovery and moves.
Managed operational tech efficiency by implementing QIP process, measuring tech performance to SLA standards. Performing root cause analysis, and then creating and implementing substantive action plans to improve performance
Developed and implemented quality assurance(QA) programs for hardware and software deployments to maintain high level of service.
Developed supply chain process flow diagrams for process improvement analysis.
Analyzed and troubleshooted issues with Cisco network infrastructure including switches routers and frame relay circuits (T1).
Performed data analysis regarding device integrity and process management using SQL queries.
Developed LAN infrastructure drawings for maintenance and disaster recovery planning.
Performed system viability testing.
Analyzed and provided support for wireless devices( RF network, cell phones, wireless data devices etc).
Configured and Administered SQL servers.
Relevant Education / Credentials
Years Experience: 8