Organizational management skills:
•Organized volunteers secured corporate donations and planned fund-raising events to pay for feed the homeless program at my church.
•Able to effectively manage, coordinate, plan and prioritize my workload.
•Able to complete daily tasks and/or projects in detail, logically and completely.
•Excellent at following-up and monitoring ongoing tasks and responsibilities.
•Possesses the ability to follow established guidelines to ensure efficiency with all tasks.
•Has the ability to push self and others for better results for a company.
•Possess the ability to build and maintain client confidence, increase client satifaction, set achievable client expectations, and assume responsibility for solving client problems.
•Able to react to a situation and act according to established business rules and guidelines.
•Able to participate in team initiatives and projects to foster a positive atmosphere.
•Possess the ability to answer incoming calls and requests, troubleshoot, solve problems and provide resolutions to supported users (callers) with in the contracted scope of support for each client.
•Able to effectively provide orally and written communications.
•Able to convey information in a clear and concise manner.
•Always willing to share information and ideas in an open and honest fashion.
Technical skills/other professional skills:
•Supervised Lincoln Park Community Center after school program for more than 300 students, and tutored up to 30 hours per week.
•Proficient in all versions of Windows, all versions of MS Office package including Access, Unix/Linux OS, and OSI Model.
•Basic Knowledge of LAN and Wan networks
•Able to effectively troubleshoot hardware and/or software.
•Tech support for communication companies (cell phones)
•Possess and understanding of both laptop and desktop functionality.
.Inventory AS 400 sys
Ferguson High School, Newport News, VA 23605 Graduation: June 17, 1984
Saint Leo University, Langley Air Force Branch, Hampton, VA --(2002-2003)
Course of Study: Information Technology
Tidewater Community College, 2300 College Dr., Portsmouth, VA 23704-- (2006- 2008)
Course of Study: Information Technology/Network Administration- ASS Degree
Organizations / Affilations:
Working on Certifications.
is located in and has the following skills: