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Michelle Viebranz

I am hardworking and dedicated.I am a single mom of a 9 yr old son I have a Associates degrr in Criminal Justice and worked for 2 yrs with Juvenile delinquents in a residental facility. I am now working in customer service and have been for about 3yrs. I am a true people person,I enjoy working with and for others helping them in whatever their need is

Profile Summary:
Posses good communication/listening skills Fond du Lac, WI
Non Judgemental Fond du Lac, WI
More About Me
I enjoy gardening and scrapbooking
Work Experience:
To find a position that will utilize my skills and training that I have acquired thru my work experience and education


January 2006-Present Charter Communications Fond du Lac, WI
Outbound Telemarketer
Call customers in regards to delinquent accts
Solve customers concerns with billing and services
Call consumers in regards to new services
Answer customer questions in regards to services/billing
Use of computer and programs within company scop
Sales Rep
Answer incoming calls
Handle customers inquires about services
Setup services for customer (setup appts, review billing and services ordered)
August 2005-October2005 Publisher Services of Tampa Bay Tampa, FL
Customer Service Representative
Call customers to check on services/products
Use of computer and programs within company scope
Communicate with customers about problems/solutions
Call customers with new products/offers

Febuary 2005-June 2005
Wilson Youth Academy Land O Lakes, FL
Youth Counselor
Supervise youth’s daily activities
Conduct unit/perimeter searches
Counsel youth when needed
Use of de-escalation techniques as needed
Use of PAR techniques when needed
Conduct groups to include behavior/social and health

December 2003-November 2004 Sunshine Youth Services Land O Lakes, Fl
Program Technician
Supervise youth’s daily activities
Conduct groups
Update treatment teams on youth’s progress in program
Conduct unit/perimeter searches
Counsel youth when needed
Conduct group/therapy sessions with treatment team
Use of de-escalation techniques
Use of Par techniques as needed
Southwest Florida College
Associate Degree Criminal Justice
. Maintain 3.2-3.6 GPA while maintaining full time employment
. Related courses Juvenile Delinquency, Child and Adolescent Development, Security, Corrections and Criminal Justice in America
Organizations / Affilations:
Michelle Viebranz is located in Fond du Lac, WI and has the following skills: Posses good communication/listening skills, Non Judgemental
Non-Profit / Volunteering, Relationships
Similar Skillwho Members
My Skills

Posses good communication/listening skills

Category: Non-Profit / Volunteering
I am a good listener as well as a speaker. I am the kind of person who feels the need to try and make a difference in anyone and everyones lives
Relevant Education / Credentials
Years Experience: 4

Non Judgemental

Category: Relationships
I am non judgemental person I will listen to you attentively and give you a educated answer based on what we are speaking about
Relevant Education / Credentials
Years Experience: 1