SUMMARY OF QUALIFICATIONS
•Superior customer service, communication & assessment skills.
•Many years of solid experience with technology-oriented products, sales and services.
•Extensive PC sales, service, upgrades, repair and troubleshooting skills
•Motivated, reliable, honest, professional and dedicated to developing good relations with clients.
•Exceed quotas frequently and often ranked a top team member.
Computer & Internet Literate: Very proficient with all versions of Microsoft Windows Operating Systems, hardware and peripherals. Able to sell, service, upgrade, repair & troubleshoot desktop PCs, client/server concepts, LAN, WAN, TCP/IP, Home & Small office networking, daily user of MS Office, familiar with most mainstream applications, utilities, HTML, multimedia, printer, scanner, camera, photos and music/MP3, data backup & restore, Input/Output obstacles, antivirus/firewall software, online Services & ISPs (ATT, Surewest, Comcast, AOL, Softcom, PeoplePC, Dial-up, DSL, Cable, Wireless, Banking, Ebay, MySpace, Yahoo Messenger, Google, eFax, Web Hosting, etc…)
SALES & NEW ACCOUNT DEVELOPMENT
•Placed 14 contracted consultants into 10 new accounts in less then 10 months adding a profit of over $300K.
•Negotiated and closed many large contracts contributing over $1M to revenue stream.
•Increased income significantly and responsible for numerous record sales.
•Revived and developed over 50 accounts contributing over $200k.
•Responsible for 25% of company's total annual profit.
•$100K sale in less than 30 days.
CUSTOMER RELATIONS & ORGANIZATIONAL ABILITIES
•Maintained and upgraded established account base while developing potential new customers.
•Supervised a telephone sales support team to handle all computer related inquires.
•Supervised subcontracted employees hired by IT&T.
•Researched and located new software products for distribution into the Japanese market.
•Reviewed, negotiated and processed premarketing plans &
West Valley College, San Jose City College, San Jose State
Organizations / Affilations:
Licensed with the County of Sacramento and the Bureau of Consumer Affairs.
is located in and has the following skills: