- Developed and implemented Centralized Processing increasing branch production by 130%.
- Implemented a “File Flow Process” which decreased the days in the pipeline by more than 6 days.
- Responsible for all aspects of Mortgage Operations which included hiring, training and motivating a staff of up to 25 employees.
- Took over branch ranked 600 nationally and turned around to 6th ranked branch in company earning “Founders Council” honors.
- Consistently averaged $11M monthly closed loan volume with team of 14 Loan Officers and 2 Team Leaders on FHA, VA, FNMA and FLMC business.
Professional Development: Fostering Accountability, Managing Change, Challenge of Conflict
University Of Cincinnati, Cincinnati, OH
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