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I have 20 years of experience with Help Desk/Technical Support skills in Naperville, IL. I also have 20 years of experience with Business Analyst/Project lead skills.

Profile Summary:
Help Desk/Technical Support Naperville, IL
Business Analyst/Project lead Naperville, IL
More About Me
Work Experience:
VALTECH, Naperville IL June 2011-August 2011
Analyst/Consultant
• Operational support analyst for Alcatel-Lucent 24/7 global data center.
• Supported data storage and recovery of over 10 terabytes of data utilizing Veritas NetBackup.
• Provided support for off-shore business units.
• Instrumental in making improvements to process flows.
• Successfully executed defined disaster recovery events.

FIXIT COMPUTER SERVICES, Naperville IL December 2010-current Owner
• Home-based enterprise providing premier on-site PC and Apple attitude adjustments for individual users and small businesses.
• Implemented off-site backup and D/R for local businesses.
• Enterprise software implementation for automotive services client, providing time savings to create additional billable hours.
• Made improvements to existing Windows based servers and networks that enabled my client to forego an expensive hardware upgrade.
• Designed and implemented company website (http://letfixithelp.webs.com).

HIGHMARK BLUE CROSS BLUE SHIELD, Pittsburgh PA July 2010-September 2010 Consultant
• Migration of 3rd party employee benefits administration application to corporate in-house environment.
• Developed code for real-time data transmission and validation.
• Quality control team lead for cross-systems data exchange.
• Created fault-tolerant data extract using Cognos Powerhouse and FTP with mobile out-calling.

NAPERVILLEWORKS, Naperville IL May 2010-current
Volunteer Webmaster
• Published website for non-profit organization dedica
Education:
SUNY Buffalo
NYU
Organizations / Affilations:
Al Karman is located in Naperville, IL and has the following skills: Help Desk/Technical Support, Business Analyst/Project lead
Consulting, Computers / IT
Similar Skillwho Members
My Skills

Help Desk/Technical Support

Category: Computers / IT
Description
• Home-based enterprise providing premier on-site PC and Apple attitude adjustments for individual users and small businesses.

• Implemented off-site backup and D/R for local businesses.

• Enterprise software
implementation for automotive services client, providing time savings to create additional billable hours.

• Made improvements to existing Windows based servers and networks that enabled my client to forego an expensive hardware upgrade.

• Designed and implemented company website (http://letfixithelp.webs.com
Relevant Education / Credentials
Years Experience: 20

Business Analyst/Project lead

Category: Consulting
Description
project management, software quality control. software development, hardware configuration, system and business process analysis.
Relevant Education / Credentials
SUNY Buffalo B.A. NYU Diploma Program in Computer Technology
Years Experience: 20