April 2008 Comcast Communications
Serve as a technical representative for Comcast High Speed Internet (CHSI) products and services. Troubleshoot PC/CHSI/E-mail/modem problems with customer; escalate advanced problems to appropriate technical support group. Maintain accurate problem call tracking in a Remedy Helpdesk ticketing system.
February 2007 Intec Computing Solutions
This position is one in which I travel from site to site repairing Novell servers and workstations, Windows OS’s of all varieties as well as printers and all of their issues. On a daily basis I assist my clients in resolution of hardware, software, printing and networking problems.
April 2005 to International Business Machines., NJ
Field System Analyst - Respond to service calls in the field, upgrade or replace existing equipment and train users in the casino business on the new computerized payout system. Computer problem analysis and resolution, answering technical questions in regards to the operation of applications as they apply to the users needs.
March 2003 to International Business Machines., AZ
System Analyst- Respond to service calls in the field, upgrade or replace existing equipment and train users. Computer problem analysis and resolution, answering technical questions in regards to the operation of applications as they apply to the users needs at Lockheed Martin.
Jun 1995 to Motorola, AZ
System Analyst - Provided desktop and network support for the diffusion and Epitaxial Factory. Ghosting of machines to server, Dell, IBM, and HP. Lotus notes was our mail client, the system dept was trained to install and resolve most issues that pertained to Notes and software including the mac.
B.S.B/ (Electronic Business/CIS), University of Phoenix 2002
Organizations / Affilations:
is located in and has the following skills: