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I have better than 15 years of experience in the IT field. I have worked at levels from Help Desk / Desk side technician to manager of the IT department for a major South Eastern restaurant chain.

Profile Summary:
Hardware installation and repair Gainesville, FL
Networking Gainesville, FL
Management Gainesville, FL
More About Me
Technology, IT, Computers, SCA
Work Experience:
James S. Houston 3312 NW 54th Terrace 352-226-8069
Gainesville, FL 32606 El.guapo07@gmail.com



Summary of Qualifications
Over ten years experience in Information Technology, customer support and IT management. Hold CompTIA A+, MCP, and various Dell certifications. Experienced with Cisco VPN products and SQL Server 2005. Have completed training for Network+ and Microsoft Vista Technology certifications, expected completion date for exams Dec 2008.

Experience
LifeSouth Community Blood Center, Gainesville, FL Aug 2008 to Nov 2008
Network Operations Manager
• Hired trained and reviewed Help Desk and Network Operations personnel
• Managed day to day operations of IT Help Desk and Network Operations Center

Abbey Group Consultants, Ocala, FL Jan 2008 to Apr 2008
Support Analyst
• Provided help desk tech support for Marion County Sheriff’s Office law enforcement, troubleshooting jail management software.

BancTec Apr 2007 to Dec 2007
Senior Customer Engineer, Franklin, TN
• Provided Dell and LexMark customer support for large industrial client, including hardware and applications support.

Shoney’s Inc, Nashville, TN Dec 1995 to Apr 2007
Manager of Information Technology/POS Services
• Created Help Desk and POS Support for 230 restaurant operations across 19 states.
• Hired and trained Level 1 and Level 2 IT support staff
• Developed IT related restaurant systems and procedures
• Acted as point of contact for IT and POS related issues between corporate and franchise operations.

Information Services Support Technician, Level II
• Maintain and troubleshoot server and server based applications in over 200 remote locations.
• Worked closely with developers and senior staff in developing IT strategies and solutions
• Supervisory position dealing with developers and systems engineers.

Information Services Helpdesk Team Leader
• Provided help desk support to over 1000 restaurant operations
Education:
Organizations / Affilations:
Society for Creative Anachronism
Jim Houston is located in Gainesville, FL and has the following skills: Hardware installation and repair, Networking, Management
Computers / IT
Similar Skillwho Members
My Skills

Hardware installation and repair

Category: Computers / IT
Description
I have more than 15 years of hardware installation and repair. Everything from desktop to laptop to servers.
Relevant Education / Credentials
A+, MCP, DCSE
Years Experience: 15

Networking

Category: Computers / IT
Description
Relevant Education / Credentials
Network +
Years Experience: 5

Management

Category: Computers / IT
Description
I have over 12 years of IT management experience ranging from Lead Tech to Network Operations Center Manager
Relevant Education / Credentials
Years Experience: 12