Phone: 202- 413-6377 1810 8th Street N.W.
MusSaleem@aol.com Washington, DC 20001________________________________________
To obtain a position that offers diverse job responsibility, and affords me the opportunity to utilize Information Technology skills to produce bottom line results.
Summary of Qualifications:
? 3+ years of hands on Desktop Support experience with Windows 2000, XP and Vista
Desktop/laptops, McAfee and Symantec Antivirus including ticket response and resolution
? Extensive knowledge of supporting and troubleshooting Microsoft Windows XP
? Extensive knowledge of supporting and troubleshooting Microsoft Office 2000\2003\2007
? Competent using web software and languages such as: Adobe Dream weaver, Flash, HTML CSS
? Use clear, concise communication, and listening skills
? Work well as a team member or independently. Skills to perform daily duties as required.
? 3+ years of inventory and use bar-code application to government property
March 2006 – September 2009 – US Federal Government – Department of Commerce (NOAA) Silver Spring, MD
Position: Computer Support Specialist (as a contractor for Oak Management)
Resolve incoming email and telephone requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technology. Install and support Windows 2000/XP/ Vista and Microsoft Office 200/XP/ 2003/ 2007. Perform general maintenance tasks, basic set ups of VPN user accounts, troubleshoot, and repair computer systems, Laser Jet printers, inkjet/desk jet printers, and peripheral equipment. Provide user data and applic
Bachelors Degree – Major – BA- Computer Technology North Carolina A&T State University (2003- 2008)
Masters Degree - Major: Masters of Science in Information Systems
DeVry University (2008 to Present)
Organizations / Affilations:
is located in and has the following skills: