304 Colborne Street East
To obtain a position as a Bilingual Administrative Support, Financial
HIGHLIGHTS OF QUALIFICATIONS
?X Fluently bilingual in French and English ¡V verbal and written.
?X Excellent interpersonal communications skills.
?X Fifteen years of clerical/customer service experience.
?X Detailed oriented with the ability to follow a project through to completion.
?X Strong work ethic. Prepared to stay until the job is done.
?X Reputation for ethical relations with all levels of staff and able to maintain confidentiality in all situations.
?X Practical, dependable and decisive. I can be counted on to bring work to a practical point of view.
?X Self-motivated, committed to delivering top quality service.
?X Highly dependable, punctual and adaptable.
?X Dicta-typing legal documents
?X In a Call Centre environment, handled customer calls in English and French, resolving problems and dealing with difficult situations.
?X In a retail environment, handled cash from sales, reconciling records and bank deposits.
?X Handled manual and computerized inventory systems.
?X Multi-tasked with various positions throughout store on a need basis.
?X Organized, stocked and displayed merchandise systematically.
?X In an office environment, handled data entry and other computer duties as requested.
?X Backup operator and dispatch on 911.
?X Reviewed and ensured accuracy of data and maintained master files.
?X Take pride in handling customer concerns effectively and efficiently.
?X Excellent problem solver. Aware of need for excellent customer service.
?X Dealt with high stress situations on the telephone using words and voice to maintain control of the caller and get required information.
?X Always maintained a positive attitude and got along with co-workers.
?X Professional telephone ma
2002 The Toronto School of Business, Pickering, ON
Legal Administrative Assistant Diploma
2000 Minacs Worldwide
Behavioural Interviewing Skills Training
1975 Algonquin College, Ottawa, ON
Business Administration Certificate
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