Tek Systems, Atlanta Georgia Jan 2006 – April 2006
Contract assignment working with Cingular Wireless to do an inventory on the
equipment located at the cell tower sites in the metro Atlanta area.
PC Technician August 2005 - Nov 2005
Tek Systems, Atlanta, Georgia
Contract assignment working with IBM technicians to do a total Windows XP refresh project.
Responsible for creating the images and installing the clients applications.
Performed QA process to insure that all 780 desktops and lap tops functioned properly.
Supervisor/Lead Technician, PC Support/Helpdesk March 1996 - June 2004 System Consultant
South Fulton Medical Center/Superior Consultants Inc., Atlanta, Georgia
Supervise the day-to-day activities of the South Fulton Medical Center Helpdesk and desktop technicians.
Instrumental in establishing Helpdesk policies, procedures and service level agreements (SLA’s)
Provide mentoring and guidance to the technicians.
Responsible for daily customer service, and interdepartmental coordination.
Supervised successful installation of over 400 PC’s in a three-month period while continuing to meet daily customer service requirements.
Ensure that calls have been escalated properly and check the progress of resolution.
Ensure that the escalated tickets are being handled in a timely and efficient manner by the Information Systems personnel to whom the ticket has been assigned.
Provide system availability and support to 1400 end users.
Provide support to a team of seven (7)) IT desktop technicians maintaining 650 workstations.
Provide desktop support to
Organizations / Affilations:
is located in and has the following skills: