Complete Server/Computer setup and diagnostics/trouble shooting. Program installations/diagnostics. Wireless WAP, WEP Security. POS installations and troubleshooting. The ability to understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer in a professional manner.
Geeks of Houston
From 5/1/03 to Present
Provided In home/business Computer and network support diagnosing array of problems. Be able to diagnose and give best solution to customers in a timely manner. Listen to and Communicate with the Customer while providing understandable knowledge of the computer system.
Server 2003, SQL, exchange active directory,WinVista,XP,2000, RAID, imaging of Desktop computer (TrueImage, Active@, Ghost, PCImaging, Cloning Softwares), SysPrep, SAP Configurations/Diagnostics. Data/Forensic Recovery, Wireless networks/Security (WPA, WEP, MAC Filtering). Maintained client Service Contracts (Scheduled /unscheduled)
Remote control (VNC, Remote Anything, PCAnywhere, XP Remote,LogmeIn)
Supported many different kinds of software, from Standard to Customized
National Oilwell, Houston, Tx.
From: 1-1-02 to 4-15-03
The ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service.
Provided end computer support for a WAN environment 500+ users
Provide tier 3 support
Provide Dell with images for company wide rollout
Determined company technical standards after Beta testing.
Sylvan Technologies (Sylvan Learning Centers), Baltimore, MD.
From: 1-99 to 12-00
Traveling Technician responsible for multiple computer and server upgrades around the country. While converting the sites must be inspected and computer equipment must be secured to permanent structures and ensure the office open for business the following day wit
Computer Learning Center
Organizations / Affilations:
is located in and has the following skills: