Mr. Terrence Conley
414 Kircaldy Ct.? Fayetteville, NC 28314 ? (256) 714-3784 ? Elitecommunicationsllc@gmail.com
IT Support position allowing me to use my years of experience and skills to continue my professional growth, the contribution to an excellent level of customer service and earning larger responsibilities.
Motivated, personable professional with a successful 5-year track record of excellent job performance. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive service situations. Demonstrated history of excellenat service resolving technical issues and meeting the non-technical customers level of expectations.
Flexible and versatile – able to maintain a sense awareness while under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
? Service Ticket Management
? Technical Sales Resulting in #1 Position consistantly
? Excellent Customer Service ? Remote Support
? Hardware Break Fix
? Supported Windows 7/Vista/2000/XP operating sytems. ? Networking (LAN, WAN, WLAN, WWAN)
? Computer Administration & support
? Conferencing support (Lifesize Video conferencing)
• Supported AT&T Computer service account administration.
• Documented procedures and adding to knowledge base.
• Performed hardware break-fix procedures to reclaim and inventory for resale.
• Supported inventory system procedures
• Performed diagnostic procedures to determin quality of hardware.
• Documented processes and adding them to knowledge base.
• Supported installation of software.
• Supported application issues.
• Supported hardware and software periphials.
• Supported network printing and scanning workstations.
• Supported MS LiveMeeting conferencing.
Organizations / Affilations:
is located in and has the following skills: