Work Experience:
DAVID EARNEST
307 Brookhill Circle
Pell City, AL 35125
DREComputerSolutions1@techie.com
(205) 863-9951
Objective
I am looking for contract work in the Information Technology or part time office personnel.
Education
I have taken one year of Network Engineering one year of Web Design at Virginia College.
I am currently pursuing my Bachelors degree in Business Administration at Virginia College Online.
Course Work
Microcomputer Fundamentals
Computer Software
Computer Hardware
Networking
Digital Photography
Web Design
Image Editing and Creation using Photoshop CS2
Business Management and Web Site Management
Skills
Extensive knowledge and experience installing, upgrading, and troubleshooting Windows 9x/Me, Windows NT 4.0 Workstation and Server, Windows 2000 Professional and Server, Windows XP.
Extensive knowledge with building computers, troubleshooting hardware problems, replacing and upgrading hardware
Knowledge of Internet Protocols TCP/IP, and basic networking of computers
Ability to effectively adapt to rapidly changing technology
Strong communication skills both oral and written
Working knowledge of Microsoft Word, Excel
Work Experience
Matrix Resources 08/07-Present
Helpdesk Technician Lincoln, AL
I am a contractor to Honda Manufacturing of Alabama, in the position of helpdesk, my responsibilities include, but not limited to, troubleshooting and fixing users problems in a Windows XP environment either remotely or on site, troubleshooting and fixing printers in a network environment, replacing and re-imaging PC's, installing and upgrading software. We support PDA's, Motorola cell phones, Motorola two-way radios in a Sprint Network, full Cisco VOIP phone network, We are responsible for maintaining switches and network cabinets. Adding users and user groups, unlocking accounts, and resetting passwords using Active Directory. Honda uses Heat as a ticketing system I make 10-50 tickets per day depending on call volu
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