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Theotis Robinson III

Bio
With nearly 2 decades of experience with technical support and computer tutoring, I have refined my technical support skills with the kind of understanding and patience needed to put the home-user at ease. I avoid techno babble and listen to your needs. I tailor my services to suit you.”

Profile Summary:
Computer Consultant Knoxville, TN
More About Me
Work Experience:
Robinsong Computer Tutoring and Services Knoxville, Tennessee
Computer Consultant July 2007 to Present
Specializing in providing personal computer services to residents and small businesses in the Knoxville area. One-on-one tutoring, troubleshooting, upgrades, and repair services. Hardware setup and data backup, buying advice, new computer systems, virus removal and protection. Home and small business network setup and troubleshooting

Ruby Tuesday Inc. Maryville, Tennessee
Store Systems Analyst March 2004 –Sept. 2007
Provided technical support for 1000 plus user networks. Troubleshoot software and hardware issues for store networks. Resolved most issues by instructing on-site users. When necessary, implemented software changes through remote connection. Pushed software updates and hot fixes to local sites. Dispatched repair personnel to sites


Aspect Communications Smyrna, Georgia
Call Center Support Specialist August 2000 to May 2002
Analysis and Troubleshooting of proprietary Automated Call Distribution (ACD) systems running on UNIX System V and Windows NT 4 Server. Provided remote support for inbound and outbound call flow routing to Fortune 500 corporations and government agencies utilizing Telnet, FTP, TCP/IP, DUN, and SQL querying of INFORMIX and Oracle databases. Involved troubleshooting of cards, system processes, T1/ISDN/PRI spans, voice systems and activity log analysis. Traced call flows through CCT’s (Call Control Tables) and troubleshot of problems of interoperability with peripheral and 3rd party (i.e., Geotel VRU) devices. Coordinated with field engineers of onsite system integrity verification, upgrades, and redundant system resynchronization. Daily performance of remote system administration duties including assisting customers in adding and deleting agents, instruments, trunks, and peripherals. Documented new and established procedures and designed a new company knowledge
Education:
Future Technical Training Inst. Knoxville, Tennessee
Computer Technician Course

Union Carbide Training & Technology Institute Y-12 Plant Oak Ridge, Tennessee
Quality Assurance/Physical Testing

Earl C. Clemens Job Corps Morganfield, Kentucky
Basic Household Wiring
Organizations / Affilations:
Theotis Robinson III is located in Knoxville, TN and has the following skills: Computer Consultant
Computers / IT
Similar Skillwho Members
My Skills

Computer Consultant

Category: Computers / IT
Description
Specializing in providing personal computer services to residents and small businesses in the Knoxville area. One-on-one tutoring, troubleshooting, upgrades, and repair services. Hardware setup and data backup, buying advice, new computer systems, virus removal and protection. Home and small business network setup and troubleshooting
Relevant Education / Credentials
Years Experience: 20