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My name is Paul Holsinger. My daytime job is as a 4th teir support engineer and project manager for HP LaserJets. I work in HP's Technical Marketing Division.

I spend the majority of my evenings teaching traditional Okinawan Karate and Weapons. I teach for free, along with another instructor who has over 30 years of experiance.

Profile Summary:
Certified Martial Arts Instructor Nampa, ID
Laserjet printer technician and project manager Nampa, ID
Network and System Troubleshooting Nampa, ID
Pen and Ink artist Nampa, ID
More About Me
Martial Arts, Pen & Ink, story telling, roll playing, philosophy, religion, politics
Work Experience:
74 S Newberry St Boise, ID 83651 HP: 208-409-4667 Email:
To work for a company where I can apply critical thinking skills and creative problem solving in the technical field.
? 10 years of experience in a wide variety of technical support and management rolls.
? 5+ years of project management experience leading teams to resolve executive/high level escalations.
? Strong critical thinking, creative problem solving, multitasking, and interpersonal sills.
? Strong technical knowledge of LaserJets, IT, networking, and product development.
? Strong technical writing experience (whitepapers, manuals, drawer statements).
3/03–present ADECCO Technical/HP Printer Division Boise, ID
Technical Escalation Manager
Overview: In this job I accepted driver and firmware escalations from sales and 3rd tier support agents for the Laserjet Technical Marketing division of Hewlett Packard. I prioritized the escalations, reproduced the defects involved, and submitted individual defects to lab engineers for re-engineering while managing the time to resolution and communicating progress. Once a solution was engineered I tested it and delivered it to the field.
? Managed and coordinated worldwide executive/high level escalations for driver and firmware defect re-engineering of HP LaserJet printers.
? Performed central roll as a technical lead/project manager for hundreds of printing and services escalations totaling in over 3 billion dollars of saved revenue.
? Serviced high level customer accounts such as Bank of America, State Farm, Cisco, Merck, Fed Ex, Shell, Intel, Citibank, KPMG, Target, Chrysler, and General Mills.
? In-depth technical expertise on all single function mid to high end LaserJet printers. To include complex software driver debugging, connectivity troubleshooting, firmware analysis, hardware repair, defect reproduction, testing.
? Troubleshot complex networking environm
Attending University of Phoenix with 4.0 GPA
High School Diploma
Organizations / Affilations:
Northwest Kobodo Research Society
Shinjitsukan Kenpo Kobodu
Ryukyuhan Kenpo Federation
Paul Holsinger is located in Nampa, ID and has the following skills: Certified Martial Arts Instructor, Laserjet printer technician and project manager, Network and System Troubleshooting, Pen and Ink artist
Training, Computers / IT, Art / Creative
Similar Skillwho Members
My Skills

Certified Martial Arts Instructor

Category: Training
I am a 4th Degree Black Belt in Shinjitsukan Kenpo & Kobudo. I am a certified instructor in the art. I teach Karate, weapons, self defense, and ground fighting. I am currently teaching for free on Tuesdays and Thursdays at 7pm.
Relevant Education / Credentials
4th Dan Shinjitsukan Kenpo 4th Dan North West Kobudo Research Society
Years Experience: 12

Laserjet printer technician and project manager

Category: Computers / IT
I've worked with Laserjets for 7 1/2 years doing everything from debugging drivers to replacing parts. I am currently a 4th tier level escalation manager who handles executive level escalations from large enterprise accounts.
Relevant Education / Credentials
7 1/2 years of inside experiance at HP.
Years Experience: 7

Network and System Troubleshooting

Category: Computers / IT
I am very familiar and trained to work with Windows Cluster 2003. I am well versed on troublshooting and maintaining servers, with my primary focus being on print servers.
Relevant Education / Credentials
AmeriTeach Windows 2003 Cluster Training with SQL Server & Exchange, 5 1/2 years of experiance.
Years Experience: 5

Pen and Ink artist

Category: Art / Creative
I have over 20 years of experiance with pen and ink. I draw a wide variety of various subjects. I also have illustrated children's books, and comic strips.
Relevant Education / Credentials
3 published strips (Mr Bug, Gecko Comics, Alex)
Years Experience: 1