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I have 22 years of experience with Call Center Forecasting skills in Williamson, NY. I also have 15 years of experience with Business modeling skills, 23 years of experience with Trouble shooting excel spreadsheets skills all of which I also do in the Williamson, NY area.
My education and credentials include BS Business Administration and 20+ years of experience in both in-house and 3rd party call center management.

Profile Summary:
Call Center Forecasting Williamson, NY
Business modeling Williamson, NY
Trouble shooting excel spreadsheets Williamson, NY
My Skills

Call Center Forecasting

Category: Business
Description
I have incorporated the erlang C calculation into an excel spreadsheet that based on your history predicts call volumes by day of week and time of day.
Relevant Education / Credentials
BS Business Administration and 20+ years of experience in both in-house and 3rd party call center management
Years Experience: 22

Business modeling

Category: Consulting
Description
I have built hundreds of excel models to measure/demonstrate cause and effect. You provide the data and the business case, I'll create the tool to help make informed decisions.
Relevant Education / Credentials
15 years of sales support in the service industry
Years Experience: 15

Trouble shooting excel spreadsheets

Category: Computers / IT
Description
I will troubleshoot, repair, and improve (if asked) your spreadsheets.
Relevant Education / Credentials
Working heavily with spreadsheets since 1985
Years Experience: 23