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Tom Wagenhauser, MCP, MCSA, CEH

Bio
Self motivated IT Manager with a strong background in Management of Technology and more than 10 years' experience in Information Technology. Possesses a strong direction for a high level of customer support and ensures the on-time delivery of business solutions. Related skills in strategic planning, project management, and responsibilities for a million dollar budget. Record of success using new products and technologies to solve complex business problems and improve service delivery.

Visionary Leader with Strong Management Skills – Broad experience in technology assessment and deployment, budgeting, contract negotiation; recruiting and retention; business planning and implementation, project management, and cost accounting. Able to effectively communicate with managers at all levels and successfully incorporate info rmation technology into business processes and systems.

Technology Skills – Thoroughly familiar with all aspects of network, routing, and LAN/WAN technologies, domain administration, client / server applications, object-oriented technology, programming; database structures and administration; technical services, computer operations, software quality assurance; operating systems.

Enterprise Application Expertise – Experience with Enterprise Resource Planning (ERP); Material Resource Planning (MRP); Customer Relations Management (CRM); Warehouse Management Solution (WMS); Statistical Process Control (SPC).

Business Support Proficiency – Implementation of remote desktop management and software assurance application. Creation of policies and procedures for handling of most support calls. Developed call level support chart.

Profile Summary:
Array of skills Fishers, IN
More About Me
American Society of Association Executives member since 2006

Computer Security Institute Member since 2006

Rainmakers Board Member since 2003

Techpoint Member since 2003

Member IEEE Society since 2002

Lotus Notes.net Moderator and Expert since 2002

TechRepublic Expert Member since 2001
Work Experience:
Certified Ethical Hacker - February, 2006

Microsoft Certified Systems Administrator (MCSA), Charter Member - January, 2002

Dale Carnegie Leadership Training for Managers - December, 2002

Microsoft Certified Professional (MCP) - June, 1999
Education:
Organizations / Affilations:
Tom Wagenhauser, MCP, MCSA, CEH is located in Fishers, IN and has the following skills: Array of skills
Technology
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My Skills

Array of skills

Category: Technology
Description
Microsoft Operating Systems and Servers
Office Suite Applications (MS Office, Lotus Notes, ACT, Quickbooks, etc.)
Domain Administration, Citrix and Terminal Services
SAN, Data Warehousing, Clustering, Redundancy
LAN/WAN, Routing, VPN Technologies
Data & Internet Security Policies
Hub, Switch, and Router Hardware
PBX Telephone Systems
Wired and Wireless Network Technology
ERP/MRP/CRM/WMS Enterprise Applications
Project Management, Strategic Planning
Buying, Purchasing, Negotiations, & Budgeting
Data Warehousing, Risk Management, & Disaster Recovery
Information Technology Security Policies and Procedures
Relevant Education / Credentials
Years Experience: 11